Privacy Policy
How Momo AI handles account information, photos, generated media, payments, and deletion requests.
Effective October 17, 2026.
Who handles your information
Boldcrest Innovations, LLC operates Momo AI at momoaiphoto.app. For privacy questions or requests, email support@momoaiphoto.app.
This policy covers this website, not the independent Momo app published by ScaleUp or accounts with another service.
Information we process
- Account information: email, profile information, sign-in identifiers, and authentication records. Google sign-in supplies the account information needed to create or access your account.
- Creative requests: uploaded photos, prompts, styles, generation settings, results, task status, and file identifiers.
- Billing records: plan, payment status, order and subscription identifiers, and credit transactions. Stripe processes payment details through its checkout; we do not store your full card number.
- Support and security information: messages you send and technical information such as request logs, IP addresses, browser information, errors, and activity needed to operate and protect the service.
Photos can contain personal information about you or others. Upload only material you are authorized to share. Avoid including identification documents or unnecessary sensitive information.
Why we use it
We use information to sign you in, generate and deliver media, maintain your private library, administer subscriptions and credits, send service messages, resolve support requests, prevent abuse, and meet applicable recordkeeping obligations.
Where applicable law requires a legal basis, we rely on performing the requested service, meeting legal obligations, and legitimate interests such as account security and resolving service issues. Where consent is required for an additional use, we will request it separately.
Providers and access
We use Cloudflare infrastructure for application delivery and private storage, Stripe for payments, Google when you choose its sign-in service, and an email gateway for service messages. Depending on the tool, AI requests may be processed by APIMart or KIE and their underlying model services. Photos, prompts, and settings needed for a request are sent to the selected provider.
Your library is not a public gallery. Site access controls protect files, and time-limited links let a generation provider read task inputs. Authorized service access may also be needed to resolve a support or security issue. We do not use private photos in our advertising without separate permission.
Providers process information under their applicable terms and privacy practices. Our file expiry settings describe website-controlled storage; they do not establish an independently verified deletion deadline or model-training restriction for every downstream provider. Do not submit material if you cannot authorize the processing required for your result.
Providers may process information outside your country, including in the United States, where privacy protections can differ. Contact us about the providers used for a particular request.
File retention
| Data | Normal availability or expiry |
|---|---|
| Upload not attached to a task | Expires after 24 hours |
| Input attached to a generation task | Expires seven days after the task completes or fails |
| Generated results | Available for 30 days |
Cleanup runs periodically, so expiry and physical removal are not necessarily simultaneous. A pending task may retain inputs until resolved. Download results before expiry. You can delete completed results from your library sooner.
Account, order, credit, fraud-prevention, and support records are separate from media. We retain them as needed to operate your account, resolve disputes, prevent abuse, and satisfy applicable recordkeeping duties. Deleting a photo does not erase a payment record. Contact us about retention or deletion of those records.
Your choices and requests
Manage account information or request account deletion in account settings. You can also contact us to request access, correction, deletion, or a copy of personal information, or raise an objection or restriction request where applicable. We may verify account ownership first.
Some records may need to be retained for legal, accounting, or security reasons; we will explain relevant limits. Depending on your location, you may also have the right to complain to your local data protection authority.
To cancel a subscription, use Cancel renewal in billing settings. Deleting files is not a cancellation request. See refunds and cancellation.
Cookies, security, and updates
Sign-in, security, and preferences use cookies or similar storage; see our cookie policy. No security measure guarantees prevention of every unauthorized access or data loss.
We will update this page when practices change and give additional notice of material changes where appropriate. Contact support@momoaiphoto.app with concerns.